Privacy Policy
Effective Date: [Insert Date]
1. Introduction
Blank Point Communications, Inc. ("Blank Point," "Company," "we," "our," or "us") respects your privacy and is committed to protecting it through this Privacy Policy.
This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, use our mobile applications, use our telecommunications services, or otherwise interact with our platforms.
By accessing or using our services, you agree to this Privacy Policy. If you do not agree, do not use our services.
2. Information We Collect
We may collect the following categories of information:
- Personal information such as name, email address, phone number, company name, billing details, and account credentials.
- Telecommunications data such as call detail records, timestamps, duration, route details, SMS or MMS metadata, voicemail files, and call recording data where enabled.
- Technical data such as device type, operating system, browser type, IP address, usage logs, crash reports, device identifiers, and approximate location data.
- Third-party data from carriers, payment processors, analytics services, integrations, and service providers.
3. How We Use Information
We may use collected information to:
- Provide, maintain, route, operate, and improve our services.
- Authenticate users and secure accounts.
- Process payments and manage billing.
- Prevent fraud, abuse, spam, unauthorized access, and unlawful activity.
- Investigate incidents, enforce policies, and protect our rights and property.
- Comply with legal obligations, lawful requests, and regulatory requirements.
- Communicate with users about service-related matters, support, updates, and operational notices.
4. How We Share Information
We do not sell personal information for cash. We may disclose information:
- To carriers, cloud vendors, payment processors, contractors, and service providers that help us operate our services.
- To comply with subpoenas, court orders, legal processes, regulatory requests, or lawful governmental requests.
- To prevent fraud, abuse, illegal activity, or harm to persons, systems, customers, or the public.
- In connection with a merger, financing, acquisition, reorganization, asset sale, or similar business transaction.
5. User Responsibilities
Users are solely responsible for ensuring that their use of Blank Point services complies with applicable laws, including laws relating to call recording, consent, privacy, marketing communications, TCPA compliance, and industry-specific regulations such as HIPAA where applicable.
Blank Point is not responsible for unlawful, unauthorized, abusive, or noncompliant use of the services by end users, customers, employees, agents, or third parties using a customer account.
6. Data Retention
We retain information for as long as reasonably necessary to provide services, maintain records, support business operations, enforce agreements, resolve disputes, comply with legal obligations, and protect our systems and business interests. We may retain logs, metadata, backups, archives, and certain business records after account termination.
7. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no method of transmission, storage, or electronic processing is completely secure, and we do not guarantee absolute security.
8. Third-Party Services
Our services may integrate with or depend on third-party carriers, cloud providers, software vendors, payment processors, and external tools. We are not responsible for the privacy, security, uptime, or practices of third-party services.
9. International Processing
Information may be processed, transferred, and stored in the United States or other jurisdictions where we or our service providers operate. By using the services, you consent to these transfers.
10. Children’s Privacy
Our services are not directed to children under 18, and we do not knowingly collect personal information directly from children.
11. Mobile App Permissions
Our applications may request permissions including, but not limited to:
- Microphone access for voice calls and audio features.
- Contacts access for contact display, calling, and messaging features.
- Storage or media access for voicemail, recordings, and file handling.
- Phone state or notification access for call handling and app functionality.
Such permissions are requested to support core functionality, user experience, security, and service operations.
12. Rights and Requests
Depending on applicable law, you may request access to, correction of, or deletion of certain personal information, subject to our legal, operational, billing, fraud-prevention, and record-retention obligations. Requests may be sent to support@blankpointcommunications.com.
13. Disclaimer and Limitation
To the fullest extent permitted by law, Blank Point is not liable for interception of communications, carrier-level handling of data, third-party breaches, unauthorized access resulting from customer-side failures, service interruptions, delivery failures, or data loss.
14. Changes to This Policy
We may update this Privacy Policy at any time. Continued use of the services after changes become effective constitutes acceptance of the revised policy.
15. Contact Us
Blank Point Communications, Inc.
Email: support@blankpointcommunications.com
Phone: 866-876-5411
Terms of Service
Effective Date: [Insert Date]
1. Acceptance of Terms
By accessing or using Blank Point services, including our websites, mobile applications, VoIP services, SMS and MMS services, telecom routing, hosted systems, and related features, you agree to be bound by these Terms of Service. If you do not agree, you must not use the services.
2. Services
Blank Point provides communications and related technology services, which may include cloud PBX, SIP-based calling, softphone applications, business messaging, number services, provisioning tools, support systems, portals, and related features. We may modify, suspend, restrict, or discontinue any service, feature, or functionality at any time.
3. Eligibility and Authority
You represent that you are legally able to enter into these Terms and, if using the services on behalf of a business or organization, that you have authority to bind that entity.
4. Account Responsibility
You are responsible for all activity occurring under your account, credentials, extensions, devices, applications, and systems connected to Blank Point services. You are responsible for maintaining the confidentiality and security of usernames, passwords, API credentials, devices, and endpoints.
5. Billing and Payment
- Fees are due as invoiced or otherwise agreed.
- Usage-based charges may apply to calls, messages, numbers, add-ons, taxes, fees, and third-party services.
- Late, failed, or reversed payments may result in suspension, blocking, collections activity, or account termination.
- Except where required by law or explicitly agreed in writing, fees are non-refundable.
6. Service Availability and Disclaimers
Telecommunications services depend on third-party carriers, internet providers, electrical power, routing providers, devices, operating systems, and software. Blank Point does not guarantee uninterrupted service, error-free performance, successful delivery of every call or message, or compatibility with every network or device.
7. Prohibited Conduct
You may not use the services to:
- Transmit spam, unlawful marketing, robocalls, scams, phishing, malware, or deceptive communications.
- Impersonate another person or entity, spoof identities illegally, or evade carrier or regulatory controls.
- Interfere with networks, overload systems, bypass security, or attempt unauthorized access.
- Violate privacy, surveillance, recording, consumer protection, telecom, or data protection laws.
8. Suspension and Termination
We may suspend, limit, block, or terminate services immediately, with or without notice, for suspected fraud, nonpayment, abuse, unlawful conduct, policy violations, risk to our systems or upstream providers, or any activity that may expose Blank Point to liability, loss, or disruption.
9. Third-Party Dependencies
Blank Point is not liable for third-party outages, carrier filtering, call blocking, delayed SMS delivery, vendor failures, internet issues, device failures, operating system limitations, app-store decisions, or force majeure events.
10. Indemnification
You agree to defend, indemnify, and hold harmless Blank Point, its affiliates, officers, employees, contractors, and providers from and against claims, damages, losses, fines, penalties, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your use of the services, your communications, your content, your recipients, your customers, or your violation of law or these Terms.
11. Limitation of Liability
To the fullest extent permitted by law, Blank Point shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost business, lost goodwill, missed calls, delayed messages, business interruption, or data loss.
To the fullest extent permitted by law, Blank Point’s total aggregate liability for any claim shall not exceed the total amount paid by you to Blank Point for the applicable service during the thirty days preceding the event giving rise to the claim.
12. Governing Law
These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.
13. Changes
We may revise these Terms at any time. Continued use of the services after revised Terms become effective constitutes acceptance of the updated Terms.
Acceptable Use Policy
Effective Date: [Insert Date]
1. Purpose
This Acceptable Use Policy governs use of Blank Point services and is designed to protect Blank Point, its customers, its vendors, carriers, and the public from unlawful, harmful, abusive, and high-risk conduct.
2. Prohibited Uses
You may not use Blank Point services for or in connection with:
- Fraud, phishing, spoofing, impersonation, scam activity, or social engineering.
- Unlawful robocalling, auto-dialing without consent, or unlawful telemarketing.
- Spam, unsolicited bulk messaging, purchased lead lists without valid consent, or abusive campaigns.
- Traffic pumping, inflated call generation, false answer supervision, or artificial usage manipulation.
- Harassing, threatening, defamatory, deceptive, or abusive communications.
- Any activity that could cause carrier blocking, blacklisting, compliance action, or reputational harm to Blank Point.
3. High-Risk and Regulated Uses
Customers operating in regulated or high-risk sectors, including healthcare, financial services, collections, political messaging, emergency workflows, or marketing campaigns, are solely responsible for compliance with all applicable laws, regulations, and consent requirements.
4. Monitoring and Enforcement
Blank Point may monitor traffic patterns, usage anomalies, registration behavior, signaling activity, delivery metrics, complaint data, and platform activity to detect abuse, fraud, spam, policy violations, or network risk.
We may investigate, restrict, suspend, block, throttle, report, or terminate service without prior notice where necessary to protect our business, network, providers, customers, or legal position.
5. Cooperation
Customers must promptly cooperate with investigations, provide requested records or campaign details, and take corrective actions required by Blank Point. Failure to cooperate may result in immediate service restrictions or termination.
SMS and Communications Policy
Effective Date: [Insert Date]
1. Consent Requirements
Customers and end users must obtain all legally required consent before placing calls, sending text messages, initiating campaigns, recording calls, or using automated communications tools. Where required by law, this includes prior express consent or prior express written consent.
2. Opt-Out Compliance
Users of Blank Point messaging services must honor opt-out requests promptly and maintain appropriate unsubscribe handling for text messaging and related communications. Messaging programs must not continue after a valid revocation of consent except where legally permitted.
3. Restricted Messaging
The following are prohibited unless expressly permitted by applicable law and approved by Blank Point where required:
- Spam or unsolicited promotional messaging.
- Messaging to purchased, scraped, rented, or otherwise invalid contact lists.
- Misleading message content, false sender identity, or deceptive campaign practices.
- Campaigns likely to trigger carrier enforcement, filtering, or consumer complaints.
4. Recordkeeping
Customers are solely responsible for maintaining records sufficient to prove consent, opt-in source, campaign scope, opt-out handling, message content, and compliance with applicable law and carrier requirements.
5. Carrier and Platform Rules
Messaging and call delivery may be filtered, delayed, blocked, labeled, restricted, or rejected by carriers, app platforms, operating systems, regulators, or third parties. Blank Point does not guarantee delivery, completion, or acceptance of any communication.
6. Customer Liability
Blank Point is not responsible for TCPA claims, state-law claims, carrier penalties, blacklisting, campaign shutdowns, consent disputes, or fines arising from customer communications or account use.
Service Level Agreement
Effective Date: [Insert Date]
1. Scope
This Service Level Agreement describes general service objectives for certain Blank Point services. Unless expressly stated in a signed written agreement, this SLA is informational and does not create a guarantee of uninterrupted service.
2. Service Objective
Blank Point aims to provide commercially reasonable service availability and support responsiveness. However, we do not guarantee 100 percent uptime, uninterrupted routing, continuous registration, or universal delivery success.
3. Support
Support may be provided through email, ticketing, remote troubleshooting, customer portals, or other channels designated by Blank Point. Response and resolution times may vary based on severity, scope, available access, third-party dependencies, and customer responsiveness.
4. Exclusions
This SLA does not apply to service issues caused by or related to:
- Carrier or upstream provider failures.
- Public internet instability, ISP outages, packet loss, or bandwidth issues.
- Power failures, local network misconfiguration, firewall issues, NAT issues, or endpoint/device failures.
- Customer configuration errors, unsupported setups, user actions, credential compromise, or policy violations.
- App store restrictions, operating system limitations, push notification dependencies, or manufacturer-level behavior.
- Force majeure, disasters, labor events, cyberattacks, legal orders, or events beyond our reasonable control.
5. Service Credits
Unless explicitly set forth in a signed agreement, service credits are not automatic and are granted solely at Blank Point’s discretion. Any credit issued will be the sole and exclusive remedy for covered service issues to the extent permitted by law.